Genuine Parts Deal – Return Policy: Your Satisfaction is Our Priority
Return Policy Overview
At Genuine Parts Deal, we offer a 30-day return policy for all our products. If you are not satisfied with your purchase, you can send it back within 30 days of receipt and receive a full refund. However, there are a few conditions that need to be met in order to qualify for a refund. It is important to note that any installed parts that are returned as defective or wrong without prior approval from our staff will not be refunded. Additionally, parts returned after the 30-day period will not be eligible for a refund.
Returning a product to Genuine Parts Deal is a straightforward process. Here’s a step-by-step guide:
Contact Us: If you wish to return a product, please contact our customer service team within seven days of receiving the product. You can reach us via email, phone, or through our online contact form.
Complete a Return Request: Once you have contacted us, our customer service team will guide you through the return request process. They will provide you with a return request form that needs to be completed.
Pack the Product: After your return request has been approved, you need to pack the product securely. Make sure it is in the same condition it was received, including the original packaging.
Send it Back: You are responsible for the shipping cost to return the product to us. We recommend using a reliable shipping method with tracking to ensure the product reaches us safely.
Refund Processing: After we receive the returned product, our team will inspect it to ensure it meets the required criteria. Once approved, we will process the refund. You can expect to receive your refund within 14 days after we receive your return request. The exact time may vary depending on the manufacturer’s approval process.
Confirmation Email: Once your refund has been processed, you will receive a confirmation email stating that your refund has been credited.
Conditions for Returns
In order to qualify for a refund, the returned product must meet certain conditions. These conditions ensure that the product can be resold and maintain its original quality. Here are the conditions for returns at Genuine Parts Deal:
Original Packaging: The product must be returned in its complete original packaging. This includes any accessories, manuals, and promotional materials that were included with the product.
Original Condition: The product must be returned in its original condition. It should not have any signs of wear and tear, damage, or alterations.
Time Limit: The product must be returned within 30 days of receipt. We are unable to issue refunds for products returned after this period.
Approval for Defective or Wrong Parts: If you believe the product is defective or the wrong part was sent, you must receive approval from our staff before returning it. Unauthorized returns will not be eligible for a refund.
Buyer’s Responsibility for Incorrect Part Orders
In some cases, the buyer may have ordered the incorrect product. Genuine Parts Deal understands that mistakes can happen, and we have a process in place to handle these situations. Here’s what you need to know:
Contact Us Promptly: If you have ordered an incorrect product, please contact our customer service team within seven days of receiving the product. They will guide you through the return request process.
Return Request Approval: Once your return request has been approved, you can proceed with returning the incorrect product. Please note that you are responsible for the shipping cost to return the product to us.
Pack the Product: The incorrect product must be returned in new condition, including its original packaging. If the packaging is damaged or not in its original new condition, the refund will not be processed.
Replacement Product: If you need a replacement product, you can complete a new order for the correct product. The new order will be treated as a separate transaction.
Freight Cost Deduction: If the incorrect product is not usually kept in stock and was ordered especially for you, the freight cost of returning the incorrect product may be deducted from the refund amount.
Manufacturer Confirmation: In some cases, a refund may not be processed until we have returned the incorrect part to its supplier and received confirmation of the refund from them.
Frequently Asked Questions
How long do I have to return a product?
You have 30 days from the receipt of the product to return it for a refund.
Can I return an installed part?
Installed parts can only be returned if they are deemed defective or wrong with prior approval from our staff.
Who pays for the shipping cost of a return?
The customer is responsible for all return merchandise shipping charges.
How long does it take to receive a refund?
Once your return request has been approved, you can expect to receive your refund within 14 days. The exact time may vary depending on the manufacturer’s approval process.
What happens if the packaging of the returned product is damaged?
If the packaging of the returned product is damaged or not in its original new condition, the refund will not be processed.
Can I order a replacement product for an incorrect part?
Yes, if you need a replacement product, you can complete a new order for the correct part. The new order will be treated as a separate transaction.
At Genuine Parts Deal, we strive to provide excellent customer service and ensure your satisfaction. Our return policy is designed to make the return process as convenient as possible for our customers. By following the guidelines mentioned in this article, you can easily return a product and receive a refund if necessary. If you have any further questions or concerns, please reach out to our customer service team. We are here to assist you and ensure that your experience with Genuine Parts Deal is a positive one.